Guide

製作期
所有產品均為全人手製作，需時約 14 個工作天，最長不會超過 30 個工作天。如對製作期有特別要求，歡迎隨時與我們聯絡，我們會盡力配合。

訂製服務
我們提供手工娃娃、心口針及耳環的訂製服務。如欲訂製特定款式，請私訊查詢。

運送安排

本地（香港）：順豐快遞 (約 2-3 個工作天)
- 訂單金額未滿 HK$200：郵費到付
- 訂單金額 HK$200 或以上：免運費
澳門及台灣：順豐快遞 (約 3-5 個工作天)
- 訂單金額未滿 HK$800：郵費 HK$80
- 訂單金額 HK$800 或以上：免運費
- 註：因應台灣海關要求，台灣客人請於下單時在「Order notes」提供中文全名及身份證號碼或居留證號碼，以便進行清關程序。同時，建議收件方提前下載「EZ WAY 易利委」APP 完成實名認證，以確保貨物順利通關。
其他地區：空郵掛號 (約 14-30 個工作天)
- 訂單金額未滿 HK$2000：郵費 HK$200
- 訂單金額 HK$2000 或以上：免運費

退貨及換貨安排
由於產品全人手製作，每件成品均為獨一無二，與相片存在輕微差異屬正常現象。我們致力維持最高品質，故只接受損壞產品之退換。如收到產品後發現損壞，請於七天內以電郵連同產品相片通知我們，我們會儘快為您安排更換。

產品保養

羊毛產品：羊毛已作定型處理，但材質依然脆弱，請避免用力拉扯。如遇毛燥，建議使用傳統按壓式熨斗輕熨表面 1-2 秒，即可回復順滑。
925純銀配件：建議存放於密封容器中，避免與空氣直接接觸。可用擦銀布輕擦表面，以保持光澤。
Cushion (咕𠱸)：可放入洗衣機清洗。清洗後，可選用乾衣機烘乾，或置於通風處自然風乾。
畫家帽（河川 – 春夏款）：必須冷水手洗，切勿機洗或用力拉扯。輕輕浸洗後壓去多餘水份，平鋪晾乾即可，不可熨燙。
畫家帽（星塵及時光 – 秋冬款）：只可乾洗。建議使用蒸氣熨斗消毒以減少清洗次數。若有毛燥，可用熨斗（中溫）輕輕按壓表面 1-2 秒。

Production Time
Every piece is lovingly handmade. Please allow approximately 14 working days for production (and no more than 30). If you have a specific deadline, please contact us, and we will do our best to accommodate your request.

Customization
We offer customization services for our handmade dolls, pins, and earrings. Please send us a direct message for inquiries.

Shipping

Hong Kong (Local): SF Express (approx. 2-3 working days)
- Orders under HK$200: Shipping fee paid upon delivery (COD)
- Orders HK$200 or above: Free Shipping
Macau & Taiwan: SF Express (approx. 3-5 working days)
- Orders under HK$800: Shipping fee HK$80
- Orders HK$800 or above: Free Shipping
- Due to Taiwan customs requirements, Taiwan customers are required to provide their full Chinese name and ID/Residence Permit number in the “Order notes” during checkout for customs clearance. Additionally, recipients are advised to download the “EZ WAY” app and complete the real-name authentication in advance to ensure smooth customs clearance.
Rest of the World: Airmail Registered (approx. 14-30 working days)
- Orders under HK$2000: Shipping fee HK$200
- Orders HK$2000 or above: Free Shipping

Returns & Exchanges
Since every piece is handmade, slight variations from the photos are expected and part of its unique charm. We only accept returns or exchanges for damaged items. If your order arrives damaged, please email us with photos within 7 days, and we will arrange a replacement as soon as possible.

Care Instructions

Wool Products: Our wool has been treated to maintain its shape, but it remains delicate—please avoid pulling. If it becomes frizzy, use a traditional iron to gently press the surface for 1-2 seconds to restore its smoothness.
925 Sterling Silver: To keep your silver shining, store it in an airtight container when not in use. You can gently wipe the surface with a silver polishing cloth to maintain its luster.
Cushion: Machine washable. After washing, you may tumble dry or air dry in a well-ventilated area.
River Beret (Spring/Summer): Hand wash in cold water only. Do not machine wash or pull. Gently soak, press out excess water, and lay flat to dry. Do not iron.
Stardust & Time Beret (Autumn/Winter): Dry clean only. Use a steam iron to sanitize to reduce the need for washing. If needed, use an iron (medium heat) to gently press the surface for 1-2 seconds to reduce any fuzziness.