平郵掛號 (3-5個工作天) / 順豐快遞* (1-2個工作天)
港幣400元正以下 – 郵費 $25
港幤400元正或以上 – 免運費
港幣800元正以下 – 郵費 $40
港幤800元正或以上 – 免運費
請注意羊毛經過處理形態已固定, 但仍然很脆弱, 請避免拉扯。
All products are handmade. Production lead time would be 7-14 days after payment is settled.
Registered Mail (3-5 business days) / SF Express* (1-2 business days)
Free delivery if spending reaches HK$400. A delivery fee of HK$25 will be charged for spending under HK$400.
*Only available for Commercial, Industrial, SF Service Centre or SF Store address.
Free delivery by Registered Mail if spending reaches HK$800. A delivery fee of HK$40 will be charged for spending under HK$800. Delivery time is 7-14 business days.
Return and Exchange Policy
It is not guaranteed that the final item delivered is exactly the same as shown on the website. However, we strive to make the highest quality product. Only damaged items are accepted for return and exchange as all products are handmade.
Please contact us via email (firstname.lastname@example.org) within 7 days when received items are found damaged. We will arrange return and exchange procedure by individual case.
Please avoid stretching of the product as wool is delicate even if it has formed a solid figure.
To make the surface of product become smoother and finer, we recommend to use iron pushing the rough surface for 2-3 seconds as it is a characteristic of wool to shrink by heat.
It is recommended to keep the items with silver in sealed container to avoid contact to air. Silver parts can be polished by rubbing with a silver cloth.