Guide 指引


製作期

我們所有產品均全人手製作,侍付款完成後,製作期為約7-14個工作天 

 

運送

香港訂單

平郵掛號 (3-5個工作天) / 順豐快遞* (1-2個工作天) 

港幣400元正以下 – 郵費 $25 

港幤400元正或以上 – 免運費 

 *只限工商地址、順豐站及順豐智能櫃

 

國際訂單

空郵掛號 (7-14個工作天) 

港幣800元正以下 – 郵費 $40  

港幤800元正或以上 – 免運費 

 

退貨及換貨安排

由於產品是全人手製作,我們不能確保每件產品跟相片完全一致,但我們致力做出最高品質產品,因此很抱歉我們只接受退換損壞的產品。

客人收到產品後如發現損壞,請於七天內以電郵形式連同產品相片發給我們,我們會儘快安排更換。

 

保養

羊毛:

請注意羊毛經過處理形態已固定, 但仍然很脆弱, 請避免拉扯。

羊毛特質遇熱收縮,建議可以使用傳統按壓式的熨斗輕熨羊毛表面2-3杪,便可令羊毛回復順滑,減少毛燥。

925純銀:

大部份產品都配有純銀配件,建議存放於密封的容器中,避免與空氣直接接觸。可用擦銀布輕擦其表面,保持光澤。

Lead Time

All products are handmade. Production lead time would be 7-14 days after payment is settled. 

 

Delivery

Hong Kong

Registered Mail (3-5 business days) / SF Express* (1-2 business days)

Free delivery if spending reaches HK$400. A delivery fee of HK$25 will be charged for spending under HK$400.

*Only available for Commercial, Industrial, SF Service Centre or SF Store address. 

International

Free delivery by Registered Mail if spending reaches HK$800. A delivery fee of HK$40 will be charged for spending under HK$800.  Delivery time is 7-14 business days.

 

Return and Exchange Policy

It is not guaranteed that the final item delivered is exactly the same as shown on the website. However, we strive to make the highest quality product. Only damaged items are accepted for return and exchange as all products are handmade.

Please contact us via email (hello@momogutgut.hk) within 7 days when received items are found damaged. We will arrange return and exchange procedure by individual case.

 

Maintenance

Wool:

Please avoid stretching of the product as wool is delicate even if it has formed a solid figure.

To make the surface of product become smoother and finer, we recommend to use iron pushing the rough surface for 2-3 seconds as it is a characteristic of wool to shrink by heat.

925 Silver:

It is recommended to keep the items with silver in sealed container to avoid contact to air. Silver parts can be polished by rubbing with a silver cloth.